Office branch
As a leading domestic manufacturer of professional communication products, Sanshui Optoelectronics has established offices in various regions including Nanchang, Taiyuan, Chengdu, Guiyang, Kunming, Harbin, Changsha, Wuhan, Xi'an, Hefei, and Jinan. We maintain a permanent presence of sales representatives and engineering technicians across these locations, leveraging a nationwide, distributed network infrastructure to deliver comprehensive technical support and services. 24-hour hotline for immediate emergency response, available at all times. We have always adhered to Our business philosophy is "Technical excellence, superior quality, integrity, and customer satisfaction," and we remain committed to delivering services that "put users at ease, save them worry, and bring them comfort." The key is to open up technology and share expertise, ensuring product quality while also guaranteeing that every customer can promptly enjoy high-quality service.
Stock up on inventory
To ensure timely replacement of customer equipment, Sanshui Optoelectronics maintains spare parts warehouses across the country. Warehouse Store no less than the total amount of maintenance products 3% and spare parts covered by the product warranty for up to three years beyond the warranty period, A comprehensive spare parts management system has been established, ensuring that customers' urgent needs—both in terms of timing and quantity—are promptly met.
Maintenance and Support
Sanshui Optoelectronics has established itself in China. Three local spare parts repair centers (Jiujiang, Wuhan, and Beijing), for Nationwide equipment maintenance is being carried out, with returned parts undergoing centralized receiving, dispatching, distribution, and process monitoring to ensure service quality and reliability.
Technical Support
When customers report issues, our company promptly contacts them and arranges for technical support staff to provide timely and effective assistance.
Technical Training
To enhance customers' understanding and effective use of our company's equipment, we provide product-related technical training as well as maintenance and optimization workshops. This ensures that customers—including, but not limited to, maintenance managers, planning & design personnel, and maintenance optimization teams—gain comprehensive knowledge about our products, enabling them to perform proper care and maintenance throughout the equipment's lifecycle.
Pre-Sales Solution Recommendations
Before project implementation, our company will provide a comprehensive, full-ecosystem pre-sales service support solution, including market demand analysis, site surveys, technical discussions, and solution development. This ensures the project is both practically feasible and strategically sound, enabling us to meet deadlines and deliverables on time and as planned.
